A220 Customer Services activities are being integrated into the Airbus network, in order to provide customers with improved and efficient support & services, fully supported by Airbus. This will leverage Airbus’ experience and resources in the following areas: field service representatives (FSRs) and customer support directors (CSDs); training materials; cabin operations; fleet performance; and flight simulation products.
The Airbus Customer Care team assist you with a set of EASA approved Airworthiness Documents to manage unforeseen events or undocumented instructions. We are qualified to deliver Airworthiness approved documents, under Design Organisation Approval, which can then be used to support requests to National Airworthiness Authorities.
We care about improving your experience. By combining your customer point of view with our fleet-wide overview of in-service aircraft operations, we’ll make it fly better.
Our goal is to provide you with a positive Customer Care experience all along your aircraft’s life cycle, long before, during and after the delivery of your aircraft.
Airbus Customer Care assists you even before the delivery of your aircraft to ensure a serene entry-into-service, thanks to a strong team of experts and a portfolio of solutions to support you during this critical stage.
With the help of customer in-service reliability data, the Customer Care teams transform datasets into trends and benchmarks from the smallest aircraft part to the fleet-wide level. From this data, action plans are built and shared with customers per aircraft type or customer fleet.