Get technical assistance
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FAQ
How to access Airbus Technical Documentation (Aircraft Manuals)?
You will first need access to AirbusWorld, through which you will then be able to consult your TechData on airnavX.
If you are an MRO, please contact your airline to follow the delegation process.
Do you want to access AirbusWorld?
As an airline, when you operate an Airbus aircraft, you have access to the AirbusWorld portal. If you encounter difficulties accessing it, please contact your AirbusWorld UEA (User Entity Administrator) within your organisation. If you are an MRO, please contact your CSD, Customer Support Director.
Are you looking for technical assistance on repairs?
Please submit your request on the TechRequest portal.
Would you like to speak with the sales team on services such as Training, Flight Hour Services, Skywise & Airframe ?
Please raise your request to THIS link related to the “Speak with Sales” section.
Are you looking for a position or internship within Airbus?
You can join our team by checking our open positions through the following link: https://www.airbus.com/en/careers
Would you like to submit an inquiry regarding a specific aircraft part? Or place an order for aircraft parts ?
Please contact the Satair Customer Resolution Services (CRS) team on THIS link. If you don’t have yet a customer account within Satair, please contact the Sales Support Team (salessupport.spares@airbus.com) to create an account.
TechRequest
Your online collaborative platform to manage all your technical queries with Airbus Customer Care experts
Experts from Repairs, Engineering, Tech Data, Flight Ops, Scheduled Maintenance, Supplier Support, Simulators or software services are dedicated to resolve any queries that you may have on your Airbus fleet.
When necessary, TechRequest also ensures the interaction with all key internal and external stakeholders such as the Airbus Office of Airworthiness, design offices and suppliers.
TechRequest is available 24/7 through the Airbus portals with the following access points: Airbus World (for requestors) and Airbus Supply (for suppliers).
AOG (Aircraft-On-Ground) Assistance
