Customer Care eXperience

Joining forces together to make it fly. We provide you with a positive eXperience for decades, all along the aircraft life. Our customers’ efficiency is essential to us.

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You can count on Airbus Customer Care

Our mission

We offer assistance in Aircraft Engineering and Flight Operations throughout the entire life cycle of the aircraft, backed by our Expertise as Aircraft Manufacturers.

Every day, our team listens and helps customers operate fleets efficiently while maintaining aircraft in safe and airworthy conditions.

We Care, We Relay

Combining your voice and Airbus know-how to improve in-service fleet efficiency.

EIS (Entry-Into-Service) Preparation

We guide and assist your team into their preparation journey months before the delivery of the aircraft for a successful start of operation. 

 

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Fleet Performance Enhancement

We help you take preventive actions to optimise the operational availability of your aircraft by monitoring fleet performance data.

 

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Fleet & Technical Exchanges

The opportunity for you to exchange with Airbus and other customers on a large variety of topics: Aircraft family, technical topics etc. 

 

Spot our next event in AirbusWorld

Built-In Satisfaction Sensors

We care about our customers’ experience and give them room to continuously express their feedback to ensure the highest level of satisfaction. 

 

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We Care, We Empower

Providing you with all the keys to be autonomous, is the best way towards operational efficiency.

Aircraft Documentation

We create, update and continuously improve our technical documentation (TechData) to support you operate and maintain Airbus aircraft. These manuals can be accessed through airnavX

Customized Digital Support

Benefit from our Customer Care expertise on technical and operational enquiries via TechRequest

Service Bulletin (SB)

Benefit from our Customer Care teams’ support to implement your SB successfully. In addition, we involve our customers all along the SB creation to ensure it answers their needs.

Aircraft Software (FLS) & Cybersecurity

We support our customers in the use of the FLS (Field Loadable Software) & protect them from cyber threats on the aircraft with our services. Learn about Cybersecurity

We Care, We Protect

Protecting your operations from unforeseeable events and assisting you with the recovery of the aircraft’s commercial usage.

24/7 AOG assistance

Airbus Technical Aircraft-on-Ground centre (AIRTAC) is available 24h a day, 7 days a week, 365 days a year, to provide resolutions to Aircraft-on-Ground (AOG) events.

On-Site Technical Assistance

Our Customer Care teams can provide their guidance and expertise directly at customer facilities for the most challenging events.

Airworthiness & Repair Solutions

For operations and maintenance events falling outside of Airbus aircraft manuals’ tolerance, we support you with the appropriate documentation. Learn more

Safety Enhancement

We deal with the analysis of activities and the management of their intrinsic safety risks, and share safety lessons learnt to reach 0 accidents. Learn more about Safety