We believe that operators, lessors and MROs deserve first-class customer care.
And this is what Airbus offers long before, during and after the delivery of an aircraft.
Enjoy a 360° Customer Care Experience
Customer Care Experience
Joining forces together to make it fly better
We believe in improving your in-service fleet efficiency by combining your customer point of view with our fleet-wide overview of in-service aircraft operations.
We believe providing you with the keys to being autonomous in managing your aircraft is the best way towards operational efficiency.
We believe in protecting your operations and helping you recover from unforeseeable events, affecting your aircraft's performance.
Count on us all along your aircraft life
Aircraft Entry-into-Service
Helping you perform efficiently from Day 1
Airbus Customer Care assists you before your aircraft delivery to ensure a smooth entry-into-service, connecting you with our experts to empower your team during this strategic stage.
AOG and Aircraft Care
Protect your aircraft operations, in safe & airworthy conditions
We guide your teams in ensuring your aircraft’s safety and airworthiness.
Our mission is to optimise our customers’ aircraft availability, as well as preventing or minimising Aircraft On Ground (AOG) duration.
Fleet Wide Care
Empowering your team towards fleet efficiency
Throughout the aircraft life cycle, we offer you Engineering & Flight Operations expertise, backed by Airbus' unique Aircraft Manufacturer position, to help you reach the technical and economic performance you expect from your fleet.
Connect with us via our Customer interfaces
Your privileged Customer Care partners
Your key interfaces to ensure the highest level of safety & customer satisfaction
Your Customer Care key interfaces will provide you valuable assistance and guidance while managing the coordination with other Airbus teams in order to ensure resolution of your issue and optimal satisfaction.
Our Customer Care portals
Share your experience to help us improve
Your voice in Airbus
Benefit from sharing your customer experience with us
Our goal is to turn your feedback into action plans to better serve you, whether you are an operator, lessor or an MRO.
We collect your operational feedback on a daily basis thanks to your privileged Customer Care partners and our digital portals. We also regularly ask for your contribution to update our Customer Satisfaction Improvement Program (CSIP).
