Customer Care Partnering with you towards in-service fleet efficiency Connect with us We believe that operators, lessors and MROs deserve first-class customer care.And this is what Airbus offers long before, during and after the delivery of an aircraft. Enjoy a 360° Customer Care Experience Customer Care Experience Joining forces together to make it fly better We believe in improving your in-service fleet efficiency by combining your customer point of view with our fleet-wide overview of in-service aircraft operations.We believe providing you with the keys to being autonomous in managing your aircraft is the best way towards operational efficiency. We believe in protecting your operations and helping you recover from unforeseeable events, affecting your aircraft's performance. Read more Count on us all along your aircraft life Aircraft Entry-into-Service Helping you perform efficiently from Day 1 Airbus Customer Care assists you before your aircraft delivery to ensure a smooth entry-into-service, connecting you with our experts to empower your team during this strategic stage. Read more AOG and Aircraft Care Protect your aircraft operations, in safe & airworthy conditions We guide your teams in ensuring your aircraft’s safety and airworthiness.Our mission is to optimise our customers’ aircraft availability, as well as preventing or minimising Aircraft On Ground (AOG) duration. Read more Fleet Wide Care Empowering your team towards fleet efficiency Throughout the aircraft life cycle, we offer you Engineering & Flight Operations expertise, backed by Airbus' unique Aircraft Manufacturer position, to help you reach the technical and economic performance you expect from your fleet. Read more Connect with us via our Customer interfaces Your privileged Customer Care partners Your key interfaces to ensure the highest level of safety & customer satisfaction Your Customer Care key interfaces will provide you valuable assistance and guidance while managing the coordination with other Airbus teams in order to ensure resolution of your issue and optimal satisfaction. Read more Our Customer Care portals Airbus World The primary entry point to Airbus digital portals and services for customers Discover airnavX Your smart digital library to consult all Airbus Technical Documentation & Manuals Access TechRequest Your online collaborative platform to manage all your technical queries with Airbus Customer Care experts Explore Share your experience to help us improve Your voice in Airbus Benefit from sharing your customer experience with us Our goal is to turn your feedback into action plans to better serve you, whether you are an operator, lessor or an MRO. We collect your operational feedback on a daily basis thanks to your privileged Customer Care partners and our digital portals. We also regularly ask for your contribution to update our Customer Satisfaction Improvement Program (CSIP). Read more Learn more about the Customer Care Experience Connect with us for further information on our activities and services Connect with us
