Partnering with you towards in-service fleet efficiency

Customer Care

Partnering with you towards in-service fleet efficiency

 

We believe that operators, lessors and MROs deserve first-class customer care.

And this is what Airbus offers long before, during and after the delivery of an aircraft.

 

Enjoy a 360° Customer Care Experience


 

Ramp agent - worker on tarmac guiding aircraft
Customer Care Experience
Joining forces together to make it fly better

We believe in improving your in-service fleet efficiency by combining your customer point of view with our fleet-wide overview of in-service aircraft operations.

We believe providing you with the keys to being autonomous in managing your aircraft is the best way towards operational efficiency.

We believe in protecting your operations and helping you recover from unforeseeable events, affecting your aircraft's performance.

 

Count on us all along your aircraft life


 

Aircraft Shadow Runway
Aircraft Entry-into-Service
Helping you perform efficiently from Day 1

Airbus Customer Care assists you before your aircraft delivery to ensure a smooth entry-into-service, connecting you with our experts to empower your team during this strategic stage.

AOG and Aircraft Care
Protect your aircraft operations, in safe & airworthy conditions

We guide your teams in ensuring your aircraft’s safety and airworthiness.

Our mission is to optimise our customers’ aircraft availability, as well as preventing or minimising Aircraft On Ground (AOG) duration.

Airbus Passenger Aircraft Family - A220 - A320 - A330 - A350 - A380
Fleet Wide Care
Empowering your team towards fleet efficiency

Throughout the aircraft life cycle, we offer you Engineering & Flight Operations expertise, backed by Airbus' unique Aircraft Manufacturer position, to help you reach the technical and economic performance you expect from your fleet.

 

Connect with us via our Customer interfaces


 

Three people in call
Your privileged Customer Care partners
Your key interfaces to ensure the highest level of safety & customer satisfaction

Your Customer Care key interfaces will provide you valuable assistance and guidance while managing the coordination with other Airbus teams in order to ensure resolution of your issue and optimal satisfaction.

Our Customer Care portals

Airbus World Laptop Cake

Airbus World

The primary entry point to Airbus digital portals and services for customers
User on their laptop using airnavX

airnavX

Your smart digital library to consult all Airbus Technical Documentation & Manuals
Person working in front of screens

TechRequest

Your online collaborative platform to manage all your technical queries with Airbus Customer Care experts

 

Share your experience to help us improve


 

Airbus maintenance people on ground with thumbs up
Your voice in Airbus
Benefit from sharing your customer experience with us

Our goal is to turn your feedback into action plans to better serve you., whether you are an operator, lessor or an MRO. 

We collect your operational feedback on a daily basis thanks to your privileged Customer Care partners and our digital portals. We also regularly ask for your contribution to update our Customer Satisfaction Improvement Program (CSIP).

People talking

Learn more about the Customer Care Experience

Connect with us for further information on our activities and services