Your privileged Customer Care partners
We take care of delivering customer care excellence and valuable assistance, as well as building strong relationships between Airbus and customer organisations.
The Customer Care key interfaces provide guidance while managing the coordination with other Airbus teams in order to resolve issues and ensure customer satisfaction.
The Airbus Customer Care teams are here to deliver customers an end to end, day to day, 24/7 support throughout the aircraft life cycle.
The Customer Care portals complement your key partners to deliver effective and timely answers to any issue you may face, as well as providing you with key information needed to operate your fleet in the best conditions.
Customer Support Director
Your voice
Our Customer Support Director (CSD) is there to support customer aircraft operations, from Entry-Into-Service preparation and continues into the operational life, ensuring the highest level of customer satisfaction.
Constantly focusing on how Airbus can improve its day-to-day in-service assistance, the CSD manages the transversal coordination across Airbus, employing a global way of working at regional level.
Field Service Representative
On-site technical support
The Field Service Representative (FSR) ensures optimal safety and continuous airworthiness of the fleet operated and assists customers in improving their operational performance.
The FSR provides on-site support for technical incidents including 24/7 availability during AOG situations.
Flight Ops Support Director
Flight Ops & Training Std
The Flight Ops Support Director (FOSD) is the Airbus Services expert that manages all queries linked to Flight Operations and Flight Training activities. Their main role is to identify and coordinate on specific issues, needs or expectations linked to Flight Operations.
The FOSD’s objective is to help airlines operate as efficiently as possible thanks to Airbus Services and its subsidiary NAVBLUE’s unrivalled offer with best in-class Flight Operations solutions for all aircraft types.
The Customer Care portals
connect with us
AirbusWorld, the primary entry point to Airbus digital portals and services for customers.
Allows quick and easy access to all our technical data and services to help you define, receive, operate, maintain, upgrade and optimise your fleet.
airnavX, your smart digital solution to acces to Airbus technical documentation & manuals.
Allowing you to list, download, browse and search all Airbus technical documentation. They're available, via online browsing, via intranet or via stand-alone.
TechRequest, your online collaborative platform to manage your technical queries with Customer Care experts.
Experts from Repairs, Engineering, Tech Data, Flight Ops, Scheduled Maintenance, Supplier Support, simulators or software services are dedicated to resolve any queries that you may have on your Airbus fleet
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