Airbus maintenance people on ground with thumbs up

Customer Voice

Benefit from sharing your customer experience with us

We care about improving your experience. By combining your customer point of view with our fleet-wide overview of in-service aircraft operations, we’ll make it fly better.

Our goal is to provide you with a positive Customer Care experience all along your aircraft’s life cycle, long before,during and after the delivery of your aircraft.


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Daily operational feedback

Whenever customers send us requests via TechRequest or consult an In-Service Information (ISI) article, feedback can be expressed to share your level of satisfaction with our solution, regardless of the customer’s role.


Aircraft on ground


Customer Satisfaction Improvement Programme

The CSIP is a survey sent to customers in order to measure and improve customer satisfaction across Airbus Services' entire range of activities. The objective is to analyse the results and trends to determine areas of improvement. A consolidated view of the findings and action plans is shared only with our customers.

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