AOG and Aircraft Care
Protect your aircraft operations, in safe & airworthy conditions
Protect your aircraft's operations
aircraft’s safety
Airbus Customer Care leverages Airbus’ unique aircraft manufacturer knowledge to assist you in keeping your aircraft safe and in airworthy condition in all situations, and in protecting your aircraft’s residual value during its entire life cycle.
Our mission is to optimise our customers’ aircraft availability, as well as preventing or minimising Aircraft On Ground (AOG) duration.
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You’re facing an AOG?
Share with us the technical details of your event via TechRequest
Contact us
24/7 support with AIRTAC
aircraft back on track
The Airbus Technical AOG Centre (AIRTAC) is a modern facility with dedicated specialised engineers providing global around-the-clock assistance for AOGs and work stoppages. The AIRTAC team assists you end-to-end until the aircraft returns to normal operations, by setting up multi-functional teams to address each critical event and synchronising the entire supply chain.
Airbus Airworthiness Documentation
Stay safe
Airbus Customer Care provides you with a set of EASA approved Airworthiness Documents to manage any unforeseen event or undocumented instructions and ensure your aircraft’s airworthiness.
Major repairs
Swift recovery
We provide turnkey solutions, from technical assessment to full embodiment.
Our teams can perform on-site investigations by Part 145 specialists to maximise damage assessment accuracy. Each major repair is approved, certified and included in the aircraft’s technical documentation.
Aircraft daily operations
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Contact our Engineering support team via TechRequest
Our team provides 24/7 expert analysis of complex in-service issues to anticipate and prevent potential safety problems.
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Learn more on our Technical Assistance on the store
In the case of repair or urgent troubleshooting, our teams can support you directly at your premises or or remotely.
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Customer Care interfaces
We take care of delivering customer care excellence and valuable assistance, will building strong relationships between Airbus…
Engineering support
The Airbus Engineering Support team ensures technical interfacing for routine and complex in-service issues.
Each incident is analysed to detect occurrences and better anticipate any Major In-Service Problem (MISP) which can lead to a potential safety issue by a team of on-duty expert engineers to ensure round-the-clock support.
The Airbus Engineering Support can be activated via TechRequest, one of your key Customer Care portals.
Technical assistance
troubleshooting & repair
In the case of repair or urgent troubleshooting, the Technical Assistance teams can support you directly at your premises or remotely from the Airbus offices.
Two levels of support can be provided to you:
- On-site “advisory” technical assistance, where our team of experts support a troubleshooting or repair on your aircraft
- On-site “hands-on” technical assistance, where a qualified Airbus staff performs directly the assistance on your aircraft
Field Service on-site support
assistance & guidance
As your privileged contact inside Airbus and a key Customer Care interface, your Field Service Representative (FSR) can support you in anticipating, identifying and supporting the resolution of technical issues, while contributing to the safety of your operations and the airworthiness of your fleet.
The FSR is available 24/7 during AOG situations and provides on-site assistance for technical incidents.
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Fleet Wide Care
Helping you improve fleet efficiency on the long run
