MRO Services
Delivering world-class and fully integrated aviation services dedicated to Maintenance, Repair and Overhaul organisations
Services for MROs
Airbus Services has a dedicated organisation that has been created in order to deliver world-class and fully integrated aviation services to Maintenance, Repair and Overhaul (MRO) organisations.
Our ambition is to build upon Airbus’ pioneering spirit and propose innovative solutions to a highly specialised MRO market. We have listened to your requests and ideas so that we can provide you with the best solutions to meet your specific business requirements today and tomorrow.
With over 10 000 Airbus aircraft delivered we have the shared goal of ensuring that these aircraft are maintained and operated successfully, cost effectively and in the safest manner for our mutual customers all over the globe.
Training
Airbus proposes its Maintenance & Structure training services to support MROs, from the development of an upstream suitable programme for the future maintenance technicians and engineers to the aircraft type related training and the continuation/recurrent training for experienced mechanics.
We adapt our Maintenance & Structure training services to your needs and expectations thanks to flexible, comprehensive and tailor-made training solutions, whether in one of the Airbus training centres, or in your premises with Airbus instructors, remote training solutions or with our innovative training materials deployed at your base.
Discover our Training offer
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Basic Training
Benefit from Airbus Training at the early stages of the educational programme.
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Type Rating
The modules provide the student with a smooth transition from a basic flight environment to a complex flight environment.
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Continuation Training
Benefit from a customised Airbus offer designed to support your staff along their career paths.
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Structure Training
We design our structural courses to ensure competence enhancement throughout damage assessment and repair workflows.
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Maintenance & Structure Solutions
Airbus maintenance experts are continuously working to improve our services portfolio integrating the latest training concepts…
Material Services
Airbus Material Services is comprised of Satair and FHS working together. Airbus Material Services’ purpose is to provide parts, tools, and component repairs, and manage the commercial aviation material supply chain and logistics. With a strong regional footprint and deep expertise in material management, the organisation supports the complete life cycle of the aircraft for multi-fleet customers across the world through fully integrated material services including Flight Hour Services (FHS) and Integrated Material Services (IMS).
Components
Supply Chain & Structural Parts solutions
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Supply Chain Solutions
Let us manage your supply chain with IMS and AMI, offering tailored logistics, stock management, and replenishment.
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Structural Parts
We supply Airbus Proprietary Parts with top quality, fit, and reliability, available globally to keep your aircraft flying.
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Used Serviceable (USM) & Surplus Material
Reduce costs with certified Airbus parts and OEM components on Satair Market, offering easy search and global access.
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Repair Services
Count on our global repair services for Airbus parts and OEM components, with fast turnarounds and 24/7 AOG support.
Other Material Services
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Consumables, Expendables & Standard Parts (CES)
Explore our CES portfolio with top-quality parts from leading brands, offering competitive prices and global stock.
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Modification Kits
Discover our Modification Kits, featuring parts for aircraft modifications as specified in Service Bulletins (SB).
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Satair
Satair is a global leading provider of aftermarket services and solutions for the civil aerospace industry.
Ground Support Equipment (GSE)
As an aircraft OEM, we are uniquely positioned to provide you with the latest innovative tools to optimise your maintenance, should it come from our fleet-wide exposure to customer needs, our aircraft Technical Data and Planned Maintenance know-how, or partnership with key aircraft suppliers to develop and certify their ground support means.
GSE & Tools Services
Engineering & Technical Support
When in-service return of experience and technical know-how are at stake, we have you covered. From upskilling your new mechanics with our best practices to supporting your operations when facing the unforeseen, we are committed to serve you with our undisputed aircraft OEM expertise, as well as safety and airworthiness in our DNA, to reach your return to service commitments.
Our Customer Care portals
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AirbusWorld, The entry point to Airbus digital portals and services for customers.
AirbusWorld allows quick and easy access to all Airbus technical data and services to help customers.
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airnavX is the digital solution to access to complete Airbus technical documention.
Three setup possible, Online Browsing, customers' in-house installation or Stand-alone for an offline computer usage.
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TechRequest, your online collaborative platform to manage your technical queries.
Experts from all sectors (Repairs, Engineering, Tech Data,...) are dedicated to resolve queries related to your Airbus fleet.
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Airbus Airworthiness Documentation
For operations and maintenance events falling outside of Airbus aircraft manuals’ tolerance, we support customers with the appropriate documentation to restore operations.
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Major repairs
TBD
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Technical Assistance
In the case of repair or urgent troubleshooting, the Technical Assistance teams can support you directly at your premises or remotely from the Airbus offices.
Engineering support
The Airbus Engineering Support team ensures technical interfacing for routine and complex in-service issues.
Each incident is analysed to detect occurrences and better anticipate any Major In-Service Problem which can lead to a potential safety issue by a team of on-duty expert engineers to ensure round-the-clock support.
The Airbus Engineering Support can be activated via TechRequest, one of your key Customer Care portals.
Stay connected with your Customer Support Director
The Customer Support Director is there to support aircraft operations, right from Entry-into-Service preparation, and continues through the operational life of the aircraft, ensuring confidence and high satisfaction level of Customers. Constantly focusing on how Airbus can improve its day-to-day in-service assistance, Customer Support Directors manage the transversal coordination across Airbus, employing a global way of working at regional level.