Enjoy a 360° Customer Care eXperience
Customer Care eXperience
Empowering you to take-off by providing guidance, means and 24/7 technical assistance to maximize Fleet Efficiency.
Improving your in-service fleet efficiency by combining your point of view as a customer with our fleet-wide overview of in-service aircraft operations.
Providing you the keys for being autonomous in managing your aircraft is the best way towards operational efficiency.
Protecting your operations and helping you recover from unexpected events, affecting your aircraft's performance.
Count on us all along your aircraft lifecycle
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Aircraft EIS (Entry-Into-Service) preparation
Airbus Customer Care assists you before your aircraft delivery to ensure a smooth entry-into-service.
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AOG and Aircraft Care
Optimise your aircraft availability, by preventing or minimising Aircraft On Ground (AOG) duration.
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Fleet wide care
Throughout the aircraft life cycle, we help you reach the technical and economical performance you expect from your fleet.
Your Customer Care portals
Your voice in Airbus
Share your experience
Our goal is to turn your feedback into action plans to better serve you, whether you are an operator, lessor or an MRO.
We collect your operational feedback on a daily basis thanks to your privileged Customer Care partners and digital portals. We also regularly ask for your contribution to update our Customer Satisfaction Improvement Program (CSIP).
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Learn more on the Customer Care eXperience
Connect with us for further information on our activities and services.
